Shopping Basics
Adovz at the moment only processes orders within the US and a few other countries. Please, subscribe to our mailing list for updates.
Shipping
Due to the nature of our products, we do not accept refunds/exchange on orders. Any product once received by you, can only be returned to us for a refund or replacement if:
You received a damaged/faulty product;
You received a wrong product.
If you received a damaged product, please contact us with proof as below:
The photos of original package with front and back sides.
The photos or video of the defective product(s).
The photos, video or screenshot showing the malfunction of the defective product.
We will usually offer you a refund or send a replacement, as soon as the problem is confirmed. You will be responsible for all cost and risk of returning the Goods to Us. We do not take responsibility for goods damaged or lost in return shipment.
Adovz now ships to a few countries. You will find out at checkout if your country is included. Also, please know that it may take about four weeks for your product to arrive via international shipping. Lastly, please know that in some cases, the customs in your country may charge you additional fees known as customs fees.
Payments
Adovz accept all payment type and if you use any of these payment method listed below, then you can make payments using:
- All Credit and Debit Card Payments
- Paypal
- Apple Pay
- Google Pay
Yes, Adovz accepts any international card payments as long the card is a Visa, MasterCard, Meastro and American Express Card. If you have any issues making payments internationally, please, contact us on info@adovz.com.
Adovz charges tax based on your State in the US in compliance with the US tax code and the tax code of the country you are making your purchase from. Some countries requires VAT on purchase and to abide with the law you are entitled to make payments with taxes included.
We continue to update all customers about any changes to tax or Vat in their respective country of interest.
Shipping & Returns
Due to the nature of Adovz products and for health and safety reasons, we do not accept returns. Any product once received by you, can only be returned to us for a refund or replacement if:
You received a damaged/faulty product;
You received a wrong product.
If you received a damaged product, please contact us with proof as below:
The photos of original package with front and back sides.
The photos or video of the defective product(s).
The photos, video or screenshot showing the malfunction of the defective product.
We will usually offer you a refund or send a replacement, as soon as the problem is confirmed. You will be responsible for all cost and risk of returning the Goods to Us. We do not take responsibility for goods damaged or lost in return shipment.
Due to the nature of our products, we do not accept refunds/exchange on orders. Any product once received by you, can only be returned to us for a refund or replacement if:
You received a damaged/faulty product;
You received a wrong product.
If you received a damaged product, please contact us with proof as below:
The photos of original package with front and back sides.
The photos or video of the defective product(s).
The photos, video or screenshot showing the malfunction of the defective product.
We will usually offer you a refund or send a replacement, as soon as the problem is confirmed. You will be responsible for all cost and risk of returning the Goods to Us. We do not take responsibility for goods damaged or lost in return shipment.
Once you have placed an order, you can cancel the order by contacting us directly within 24hrs from when you placed your order. Upon this request, we will cancel and immediately process your refund.
Depending on your method of payments, it may take between 24hrs to 3 – 5 working days for the refund process to be completed.
Please contact us via email if you need further assistance with any of our products.
You can also contact us Here